Booking Conditions

These booking conditions apply to bookings made with Quran Travels and to your use of qurantravels.co.uk. Please read them before you book.

1. Who you are contracting with

Your contract is with Quran Travels. Our company details appear in the footer of this website and on your booking documents. Where your booking is a package under the Package Travel and Linked Travel Arrangements Regulations 2018, you have the rights described in those Regulations.

2. Information on the website

We work hard to keep package information accurate, but prices, availability, hotel details and schedules can change. Website prices are per person in pounds sterling and are confirmed only when we send you a written offer. Images are for illustration.

3. Making a booking

A booking is confirmed when you accept our written offer, we receive your deposit and we send you a booking confirmation. Please check that names match passports exactly and tell us about any errors straight away.

4. Financial protection

Packages that include a flight must be protected under the ATOL scheme. When you pay for a flight-inclusive package, you will receive an ATOL Certificate stating what is protected and who to contact if something goes wrong. Please keep it safe. Packages without a flight must be protected by other approved arrangements, which we will confirm in writing.

5. Prices and payment

• The deposit and the date the balance is due are stated in your offer.
• If the balance is not paid on time, we may cancel the booking and apply the cancellation charges set out in your offer.
• After your booking is confirmed, the price can only change in the limited circumstances allowed by the Package Travel Regulations, such as changes in fuel costs, taxes or exchange rates. If the price rises by more than 8%, you may cancel with a full refund.

6. Passports, visas and health

You are responsible for holding a valid passport and meeting the entry and health requirements of every country you visit. Umrah visas are issued solely by the Saudi authorities at their discretion. We prepare and submit applications but cannot guarantee approval or processing times. Check GOV.UK foreign travel advice before you travel.

7. Changes and cancellations

Please see our Booking and Cancellation Policy, which forms part of these conditions.

8. Our responsibility

We are responsible for the proper performance of the travel services in your package, whether we or our suppliers provide them, as set out in the Package Travel Regulations. We are not responsible where a problem is caused by you, by a third party not connected with the package, or by unavoidable and extraordinary circumstances. Our liability is limited as permitted by those Regulations and international conventions.

9. Problems during your trip

If something goes wrong, tell us straight away on WhatsApp or by phone so we can put it right. If you are still unhappy, write to info@qurantravels.co.uk within 28 days of returning.

10. Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical costs and repatriation.

11. Law

These conditions are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

FINANCIAL PROTECTION

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”